Enterprise-Grade Security
for Your Business
Your data and your customers' data are our top priority. Zentiya is built with enterprise-grade security, industry certifications, and compliance standards that protect businesses of all sizes.
Certifications & Compliance
Industry-standard certifications and regulatory compliance
GDPR Compliant
Full compliance with EU General Data Protection Regulation. Protects customer privacy and data rights.
Data Residency
Data stored securely in our US-based data center, accessible from all supported countries including India, Singapore, UAE, Canada, UK, Germany, and Australia.
Enterprise Security Features
Multi-layered security protecting your data at every level
Data Encryption
All data encrypted at rest and in transit using industry-standard protocols
- AES-256 encryption at rest
- TLS 1.3 for data in transit
- End-to-end encryption
- Zero-knowledge architecture options
Network Security
Multi-layered network protection against attacks and intrusions
- DDoS protection
- Web application firewall (WAF)
- Intrusion detection system (IDS)
- Regular penetration testing
Access Control
Granular permissions ensuring only authorized users access sensitive data
- Role-based access control (RBAC)
- Multi-factor authentication (MFA)
- SSO/SAML 2.0 integration
- IP whitelisting
Infrastructure Security
Enterprise-grade cloud infrastructure with redundancy and failover
- High availability infrastructure
- Automated backups (daily)
- Disaster recovery plan
- Multi-region redundancy
Audit & Monitoring
Complete visibility into system usage and security events
- Real-time security monitoring
- Immutable audit logs
- Anomaly detection
- Security incident response
Payment Security
Secure payment processing with tokenization and industry-standard encryption
- Card data tokenization
- Never store full card numbers
- 3D Secure support
- Fraud detection
Data Privacy
GDPR, CCPA, and privacy law compliance built-in
- Data anonymization
- Right to be forgotten
- Data portability
- Privacy by design
Application Security
Secure development practices and code review processes
- Secure SDLC
- Code review and testing
- Vulnerability scanning
- Dependency monitoring
Incident Response
24/7 security team ready to respond to any incidents
- 24/7 security operations center
- Incident response plan
- Security breach notification
- Forensics and remediation
How We Protect Your Data
Multi-layered approach to data security
Layer 1: Physical Security
Layer 2: Network Security
Layer 3: Application Security
Layer 4: Data Security
Layer 5: Access Control
Privacy & Compliance
Committed to protecting customer privacy and meeting regulatory requirements
GDPR Compliance
Full compliance with EU General Data Protection Regulation for European customers
- Data minimization principles
- Lawful basis for processing
- Customer consent management
- Right to access and portability
- Right to be forgotten
- Data breach notification (72 hours)
- Privacy by design and default
- DPO (Data Protection Officer) assigned
International Privacy Laws
Compliance with privacy regulations across all regions we operate
- CCPA (California Consumer Privacy Act)
- PIPEDA (Canada)
- PDPA (Singapore)
- UAE Data Protection Law
- UK Data Protection Act
- Australian Privacy Act
- India Data Protection Bill ready
- Regular compliance audits
Data Processing
Transparent data processing with customer control and visibility
- Clear data processing agreements
- Purpose limitation enforcement
- Data retention policies
- Secure data deletion
- Subprocessor management
- Cross-border transfer safeguards
- Customer data ownership
- No data selling or sharing
Privacy Controls
Built-in privacy controls for retailers and their customers
- Customer data anonymization
- PII encryption and masking
- Consent management system
- Cookie policy compliance
- Marketing preference controls
- Data access request portal
- Privacy dashboard for admins
- Regular privacy training
Our Security Team & Practices
Dedicated professionals ensuring your security 24/7
Dedicated Security Team
Full-time security professionals monitoring threats and vulnerabilities 24/7/365
Regular Audits
Annual third-party security audits and penetration testing by certified firms
Security Training
Mandatory security training for all employees. Annual refreshers and updates
Incident Response
Documented incident response plan with <1 hour detection and response time
Continuous Monitoring
Real-time security monitoring with automated alerts and threat detection
Compliance Reviews
Quarterly compliance reviews ensuring ongoing adherence to all standards
Responsible Vulnerability Disclosure
We welcome security researchers to help keep Zentiya secure
Bug Bounty Program
Report security vulnerabilities responsibly
How to Report
If you discover a security vulnerability, please email us at security@zentiya.com with details of the vulnerability.
What to Include
- Description of the vulnerability
- Steps to reproduce the issue
- Potential impact assessment
- Suggested remediation (if any)
- Your contact information
Our Commitment
- Acknowledge receipt within 24 hours
- Provide regular updates on resolution progress
- Credit security researchers (with permission)
- No legal action for responsible disclosure
- Work with you to understand and fix the issue
Out of Scope: Social engineering, physical attacks, denial of service attacks, spam, or testing on production systems without prior authorization.
Security Resources
Documentation and reports for security professionals
Security Whitepaper
Comprehensive overview of Zentiya's security architecture, controls, and practices
2.4 MB
Security Audit Report
Latest security audit report verifying our security controls and processes
1.8 MB
Payment Security Documentation
Payment security documentation and encryption standards
1.2 MB
Penetration Test Results
Summary of latest third-party penetration testing results and remediation
900 KB
Privacy Impact Assessment
Data privacy impact assessment and GDPR compliance documentation
1.5 MB
Infrastructure Overview
Technical overview of cloud infrastructure, redundancy, and disaster recovery
1.1 MB
Data Processing Agreement
Standard DPA template for enterprise customers with custom terms available
450 KB
Incident Response Plan
Public summary of our security incident response procedures and timelines
680 KB
Compliance Matrix
Cross-reference of all compliance standards, certifications, and controls
320 KB
Data Centers & Infrastructure
Enterprise-grade infrastructure accessible worldwide
Accessible worldwide
Uptime SLA
Failover time
Data Center Location
Our primary data center is located in the United States. All customer data is stored securely in our US-based infrastructure, which is accessible from all supported regions including India, Singapore, UAE, Canada, UK, Germany, and Australia. This centralized approach ensures consistent security standards, high availability, and reliable performance for customers worldwide.
Tier III+ Data Centers
Enterprise-grade facilities with N+1 redundancy, 24/7 monitoring, and physical security including biometric access control
High Availability Infrastructure
Data replicated across multiple availability zones within our US data center. Automatic failover ensures continuous operation with redundant systems and backup infrastructure
Daily Automated Backups
Point-in-time recovery with 30-day retention. Encrypted backups stored in geographically separate locations
Disaster Recovery
Tested disaster recovery plan with RPO <15 minutes and RTO <1 hour. Regular DR drills and documentation
Security FAQ
Common security questions answered
Where is my data stored?
Your data is stored securely in our primary data center located in the United States. While our data center is in the US, our platform is accessible from all supported countries including India, Singapore, UAE, Canada, UK, Germany, and Australia. This centralized approach ensures consistent security standards and high availability for customers worldwide.
Is my payment data secure?
Yes. We use industry-standard security practices for payment processing. We use tokenization, which means we never store full credit card numbers. All payment data is encrypted at rest and in transit using AES-256 encryption and TLS 1.3 protocols.
Can Zentiya employees access my data?
Zentiya employees cannot access your data without explicit permission. Access is logged and monitored. For support cases where access is needed, we require your written authorization. All access is audited and reviewed regularly.
What happens if there's a data breach?
We have a comprehensive incident response plan. In the unlikely event of a breach, we will notify affected customers within 72 hours as required by GDPR and other regulations. Our security team investigates, contains, and remediates any incidents immediately.
How often do you perform security audits?
We conduct regular security audits and assessments. Additionally, we perform periodic penetration testing, vulnerability scans, and continuous security monitoring. All findings are documented and remediated promptly.
Do you support single sign-on (SSO)?
Yes. Professional and Enterprise plans include SAML 2.0 SSO integration with providers like Okta, Azure AD, Google Workspace, and OneLogin. This provides centralized identity management and enhanced security for your organization.
What is your uptime guarantee?
We maintain high availability infrastructure with multi-region redundancy, automated failover, and 24/7 monitoring to ensure maximum uptime. While we strive for 99.9% uptime, specific SLA guarantees are available for Enterprise plans.
Can I get a custom Data Processing Agreement (DPA)?
Yes. Enterprise customers can negotiate custom DPAs to meet specific compliance requirements. We provide a standard DPA for all customers, with customization available for unique regulatory needs like HIPAA, industry-specific requirements, or additional data protection clauses.
Contact Our Security Team
Questions about security? We're here to help
PGP Encryption Available
For sensitive security reports, you can encrypt your message using our PGP public key. This ensures only our security team can read your report.
Security You Can Trust
Enterprise-grade security built into every layer. Start your 14-day free trial and experience the most secure retail platform.
✓ GDPR compliant • ✓ AES-256 encryption • ✓ Regular security audits • ✓ High availability