Customer Loyalty Program
Automated points-based loyalty program with 3 membership tiers to boost repeat purchases
✓ No credit card required • ✓ Setup in 10 minutes
What is Customer Loyalty Program?
Zentiya's Customer Loyalty Program turns one-time buyers into repeat customers with automated points, rewards, and 3-tier membership system. Customers earn points on every purchase and unlock exclusive benefits as they move up tiers. Help increase customer lifetime value and boost retention rates.
Set custom point earning rules (1 point per $1 spent, or customize per product/category). Define reward redemption values, tier upgrade thresholds, and exclusive perks for each level. Automate birthday rewards, anniversary bonuses, and VIP customer recognition—no manual work required.
Built-in referral program encourages customers to bring friends. Track customer segments with RFM (Recency, Frequency, Monetary) analysis to identify VIP customers and those at risk of churning. Loyalty members typically spend more per year and return more often than non-members.
Everything Included
Complete loyalty solution to drive repeat business
Points System
Customers earn points on every purchase. Customize point earning rates by product, category, or customer tier. Points never expire (optional).
3 Membership Tiers
Bronze, Silver, Gold tiers with increasing benefits. Customers automatically upgrade based on spending thresholds or points earned.
Automated Rewards
Set rewards that unlock at specific point thresholds. Discounts, free products, or custom perks. Customers redeem at checkout.
Birthday Campaigns
Automatic birthday rewards and personalized messages. Send via email, SMS, or WhatsApp. Boost sales during birthday month.
Referral Program
Customers earn bonus points for referring friends. Track referral source, reward both referrer and referee. Grow customer base organically.
VIP Perks
Exclusive benefits for top-tier members: early access to sales, free shipping, priority support, or special discounts.
RFM Segmentation
Automatic customer segmentation by Recency, Frequency, Monetary value. Identify champions, loyalists, and at-risk customers.
Loyalty Analytics
Track enrollment rate, redemption rate, points issued vs redeemed, and ROI. See which rewards drive most engagement.
Automated Campaigns
Welcome new members, notify about points earned, remind about expiring points, and celebrate tier upgrades—all automated.
Digital Loyalty Cards
Customers access loyalty cards via mobile app. Check points balance, view rewards, and redeem at POS with QR code.
Tier Upgrade Tracking
Show customers how close they are to next tier. Motivate additional purchases with progress bars and milestone notifications.
Point Expiry Management
Optional point expiry rules to encourage redemption. Send reminders before points expire. Configure expiry periods per tier.
How It Works
Configure Program Rules
Set point earning rates (e.g., 1 point per $1 spent), define 3 membership tiers with spending thresholds, and create rewards catalog.
Customers Earn Points
Points automatically added to customer accounts on every purchase. Customers see balance on receipts and can check via mobile app.
Automatic Tier Upgrades
Customers automatically upgrade to Silver or Gold tiers based on spending. Receive congratulatory message and unlock new perks.
Redeem Rewards
Customers redeem points for discounts or rewards at checkout. Points deducted automatically. Track redemption analytics in dashboard.
Perfect For
Build customer loyalty across every retail vertical
Fashion Retail
Reward style enthusiasts with early access to new collections and exclusive sales. VIP members get personal styling sessions and birthday discounts.
Coffee Shops & Cafes
Classic punch card digitized. Buy 9 coffees, get 10th free. Track frequent visitors and reward daily customers with free pastries.
Beauty & Salon
Points for every service. Gold members get birthday makeovers, priority booking, and exclusive product launches. Referral bonuses for bringing friends.
Grocery Stores
Weekly shoppers earn points faster. Tier benefits include personalized discounts, free delivery, and early access to special promotions.
Electronics
High-value purchases earn bonus points. VIP members get extended warranties, priority tech support, and trade-in bonuses.
Fitness & Wellness
Points for class attendance and product purchases. Gold members get free personal training sessions, nutrition consultations, and guest passes.
Works With Your Tools
Seamlessly integrated with your customer engagement systems
Common Questions
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