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  • For Jewelry Stores
  • For Electronics
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  • Migrate from Square
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Support

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HomeSupportSubmit a Ticket
🎫 Submit a Ticket

Submit a Support Ticket

Create a detailed support ticket for tracking and follow-up. Get comprehensive help from our expert team.

How Support Tickets Work

Support tickets provide a structured way to report issues and track their resolution. Each ticket gets a unique number for reference and is assigned to the appropriate support team based on your selected category.

Detailed Tracking
Monitor progress with updates
Attach Files
Add screenshots & documents
Full History
Complete conversation thread

Need Faster Help?

For urgent issues, try Live Chat for instant responses or call our support team.

Live ChatPhone Support
< 24hrs
Response Time
50K+
Tickets Resolved
97%
Resolution Rate
24/7
Ticket Submission

Create Your Support Ticket

Provide as much detail as possible to help us resolve your issue quickly

Your Information

Ticket Details

Minimum 50 characters. Be as specific as possible for faster resolution.

Attachments (Optional)

Upload Screenshots or Documents

Drag and drop files here, or click to browse

Max 10 files, 5MB each. Supported: Images, PDF, DOC, TXT, CSV, XLSX

Before Submitting

  • β€’ Double-check all information is accurate
  • β€’ Include all relevant details and screenshots
  • β€’ Select the correct category and priority
  • β€’ You'll receive a confirmation email with your ticket number

Understanding Priority Levels

Choose the right priority to ensure your ticket gets the appropriate attention

πŸ”΄ Critical

< 2 hours

Business operations completely stopped. Immediate attention required.

Example Scenarios:

  • β€’Complete system outage
  • β€’Cannot process any sales
  • β€’Data loss or corruption
  • β€’Security breach
  • β€’Payment processing completely down

🟠 High

< 4 hours

Significant business impact. High priority resolution needed.

Example Scenarios:

  • β€’Major feature not working
  • β€’Significant performance issues
  • β€’Multiple users affected
  • β€’Important deadline at risk
  • β€’Integration failures

🟑 Medium

< 12 hours

Issue affecting work but not critical. Can work with limitations.

Example Scenarios:

  • β€’Feature partially working
  • β€’Workaround available
  • β€’Single user affected
  • β€’Non-critical functionality
  • β€’Minor performance issues

🟒 Low

< 24 hours

General inquiries or minor issues. No immediate business impact.

Example Scenarios:

  • β€’General questions
  • β€’Feature requests
  • β€’Cosmetic issues
  • β€’Documentation unclear
  • β€’Enhancement suggestions