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Zentiya

Complete retail platform with zero transaction fees.

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How Can We Help You?

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Browse by Category

Find help articles organized by topic

Getting Started

Quick start guides and account setup

Account creation
First store setup
Dashboard overview
Initial configuration
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Store Management

Managing products, inventory, and orders

Product catalog
Inventory tracking
Order processing
Store settings
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Payments & Billing

Payment gateways, invoices, and subscriptions

Payment setup
Invoice management
Subscription plans
Refund processing
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Reports & Analytics

Sales reports, analytics, and insights

Sales reports
Analytics dashboard
Custom reports
Data export
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Integrations & API

Third-party integrations and API documentation

API reference
Webhooks
Third-party apps
Custom integrations
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Account & Settings

Account management and platform settings

Profile settings
Team management
Security settings
Notifications
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Troubleshooting

Common issues and how to resolve them

Login problems
Payment errors
System issues
Data sync
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Team & Users

User roles, permissions, and collaboration

User roles
Permissions
Team invites
Access control
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Mobile App

Using Zentiya on mobile devices

App download
Mobile features
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Offline mode
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Popular Articles

Most viewed help articles this month

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1
Getting Started
15.2K views5 min

How to Set Up Your First Store

Complete guide to creating and configuring your first Zentiya store with products, payments, and shipping.

487 found helpful
Read article
2
Payments & Billing
12.8K views8 min

Connecting Payment Gateways

Step-by-step instructions for integrating Stripe, PayPal, and other payment providers.

423 found helpful
Read article
3
Reports & Analytics
11.4K views6 min

Understanding Your Analytics Dashboard

Learn how to read and interpret your sales data, traffic analytics, and customer insights.

398 found helpful
Read article
4
Store Management
10.9K views7 min

Managing Inventory and Stock Levels

Best practices for tracking inventory, setting up low-stock alerts, and managing variants.

356 found helpful
Read article
5
Integrations & API
9.7K views10 min

API Authentication Guide

Complete guide to authenticating API requests, managing API keys, and handling tokens.

312 found helpful
Read article
6
Troubleshooting
8.5K views4 min

Troubleshooting Login Issues

Common login problems and their solutions, including password resets and 2FA issues.

289 found helpful
Read article

Quick Start Guides

Essential guides to get you up and running quickly

5-Minute Setup

Get your store live in just 5 minutes

5 steps5 min
Start guide

First Sale Guide

Complete your first transaction

7 steps10 min
Start guide

Payment Setup

Connect your payment gateway

4 steps8 min
Start guide

Product Import

Bulk import your product catalog

6 steps12 min
Start guide

Frequently Asked Questions

Quick answers to common questions

How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox. The reset link expires in 24 hours.
Can I import products from another platform?
Yes! Zentiya supports CSV imports and has direct migration tools for Shopify, WooCommerce, Magento, and other major platforms.
What payment gateways are supported?
We support Stripe, PayPal, Square, Razorpay, and 50+ other payment providers. You can connect multiple gateways simultaneously.
Is there a mobile app?
Yes! Zentiya has iOS and Android apps that let you manage orders, inventory, and customers on the go. Download from the App Store or Google Play.
How do I set up shipping rates?
Go to Settings β†’ Shipping, then add shipping zones and rates. You can set flat rates, weight-based pricing, or connect to carriers like USPS, FedEx, and UPS.
How do I add team members?
Navigate to Settings β†’ Team, click 'Add Team Member', enter their email and assign a role (Admin, Manager, or Staff). They'll receive an invitation email.
Can I customize my store design?
Yes! Choose from 100+ professional themes or build custom designs using our theme editor. No coding required, but HTML/CSS customization is available.
What are the transaction fees?
Zentiya doesn't charge transaction fees. You only pay your payment gateway's processing fees (typically 2.9% + $0.30 per transaction).
How do I track inventory?
Enable inventory tracking in Settings β†’ Inventory. Set stock levels for each product, get low-stock alerts, and track inventory across multiple locations.
Can I offer discounts and coupons?
Create percentage or fixed-amount discounts, set minimum purchase requirements, limit uses, and schedule automatic promotions.
View all FAQs

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