Get detailed help from our expert support team. We respond to all emails within 24 hours.
Email support is perfect for non-urgent questions, detailed technical issues, or when you need to attach screenshots and documents. Our team provides comprehensive, well-researched answers to help you succeed.
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Choose the appropriate email address for faster, more accurate support
Account help, general questions, getting started
Example Questions:
API issues, integrations, technical problems
Example Questions:
Invoices, payments, subscription changes, refunds
Example Questions:
Pricing, enterprise plans, product demos
Example Questions:
Integration partnerships, reseller programs
Example Questions:
Security concerns, data breaches, privacy questions
Example Questions:
Use these templates to write effective support emails that get faster responses
Subject Line:
Technical Issue: [Brief Description]
Email Body:
Hi Zentiya Support, I'm experiencing a technical issue with [feature/function]. **Account Details:** - Account Email: [your-email@example.com] - Plan: [Starter/Professional/Enterprise] - Store Name: [Your Store Name] **Issue Description:** [Describe what's happening, what you expected, and what actually occurred] **Steps to Reproduce:** 1. [Step 1] 2. [Step 2] 3. [Step 3] **Screenshots/Error Messages:** [Attach any relevant screenshots or copy error messages] **Browser/Device:** - Browser: [Chrome/Safari/Firefox] - Version: [Version number] - Operating System: [Windows/Mac/Linux] **When did this start?** [Date and time when you first noticed the issue] Thank you for your help! Best regards, [Your Name]
Subject Line:
Billing Question: [Invoice Number or Issue]
Email Body:
Hi Billing Team, I have a question regarding my billing/invoice. **Account Details:** - Account Email: [your-email@example.com] - Current Plan: [Plan name] - Invoice Number: [If applicable] **Question/Issue:** [Clearly describe your billing question or concern] **What I Need:** [Specify what you need: refund, invoice copy, plan change, etc.] **Additional Information:** [Any other relevant details] Thank you for your assistance! Best regards, [Your Name]
Subject Line:
Feature Request: [Feature Name]
Email Body:
Hi Zentiya Team, I'd like to suggest a new feature for Zentiya. **Feature Name:** [Short, descriptive name] **Problem It Solves:** [Explain what problem this feature would solve] **Proposed Solution:** [Describe how you envision this feature working] **Use Case:** [Explain how you would use this feature in your daily workflow] **Priority for My Business:** [High/Medium/Low and why] **Similar Features in Other Tools:** [If you've seen this feature elsewhere, mention it] Thank you for considering this request! Best regards, [Your Name]
Subject Line:
Account Access Issue: [Your Email]
Email Body:
Hi Support Team, I'm unable to access my Zentiya account. **Account Email:** [your-email@example.com] **Issue Type:** [Select one: Forgot Password / Locked Out / Email Not Recognized / Other] **What I've Tried:** [List steps you've already taken, e.g., password reset, clearing cache] **Last Successful Login:** [Date/time if you remember] **Additional Context:** [Any other relevant information] Please help me regain access to my account. Thank you! Best regards, [Your Name]
Be Specific
Provide clear details about your issue, including account info and error messages
Include Screenshots
Visual examples help us understand and solve problems faster
List Steps to Reproduce
Help us recreate the issue by explaining exactly what you did
Mention Your Setup
Include browser, device, and operating system information
One Issue Per Email
Separate emails for separate issues ensure nothing gets lost
Check Spam Folder
Our replies might end up in spam - add us to your contacts
Our response time commitments and what happens after you email us
Business hours support
Priority email support
Dedicated support team
Your email arrives in our support system and is automatically categorized
A support ticket is generated and assigned to the appropriate team
A support agent reviews your issue and sends an initial response
We work with you to solve the issue through email exchanges
We confirm the issue is resolved and close the ticket
Quick answers to common email support questions
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Best For:
Non-urgent issues, detailed problems, attachments needed
Choose your preferred email address and send us your question. Our expert team is here to help you succeed with Zentiya.