Phone Support
Speak directly with our expert support team. Get immediate help for urgent issues and complex problems.
Talk to a Real Person
Phone support is perfect for urgent issues, complex technical problems, or when you need guided setup assistance. Our experienced support specialists are ready to help you resolve issues quickly.
Before You Call
Have your account email and a description of your issue ready. Check our availability hours below for your region.
Call Your Regional Number
Choose the phone number for your region to avoid international calling charges
No Local Number for Your Region?
Use our international number or try our 24/7 Live Chat for instant support without phone charges. Email support is also available worldwide.
Support Hours by Plan
Phone support availability varies by subscription plan
Starter Plan
Standard support during business hours
- Phone support included
- Business days only
- 9-hour daily coverage
- Regional numbers available
Professional Plan
Extended hours including weekends
- Priority queue
- Weekend support
- 12-hour daily coverage
- Callback option
Enterprise Plan
Always available when you need us
- 24/7 phone support
- Dedicated line
- Immediate priority
- Emergency hotline
Current Time in Our Offices
Bangalore, India
IST (GMT+5:30)
Primary Support Hub
New York, USA
EST (GMT-5)
Americas Coverage
London, UK
GMT (GMT+0)
Europe Coverage
Prepare for Your Call
Have these details ready to help us resolve your issue faster
Account Information
- Account email address
- Business/store name
- Current subscription plan
- Account ID (if available)
Problem Details
- Clear description of the issue
- When the problem started
- Error messages (write them down)
- What you've already tried
Technical Information
- Browser and version
- Operating system
- Device type (desktop/mobile)
- Screenshots (if applicable)
Expected Outcome
- What you're trying to accomplish
- Expected vs actual behavior
- Urgency level
- Business impact
Quick Preparation Checklist
Before Calling
- ✓Log into your Zentiya account
- ✓Open the page/feature with the issue
- ✓Have pen and paper ready for notes
- ✓Check your internet connection
- ✓Find a quiet place to call from
During the Call
- ✓Clearly explain the problem
- ✓Follow instructions carefully
- ✓Ask for clarification if needed
- ✓Take notes on the solution
- ✓Request a ticket number for follow-up
When to Use Phone Support
Phone support is best for certain types of issues
Best for Phone
Urgent Issues
System down, can't process sales, critical errors
Complex Problems
Issues requiring back-and-forth troubleshooting
Account Emergencies
Security concerns, unauthorized access, billing disputes
Guided Setup
Initial configuration, migration assistance
Technical Troubleshooting
Integration problems, API errors, system configuration
Time-Sensitive Matters
Issues affecting your business operations today
Try These Instead
Support Channel Comparison
| Channel | Response Time | Best For | Availability |
|---|---|---|---|
| Phone | Immediate | Urgent, complex issues | Business hours+ |
| Live Chat | < 1 minute | Quick questions | Business hours+ |
| < 24 hours | Detailed questions | Business hours+ | |
| Ticket | Based on plan | Tracking issues | Business hours+ |
Frequently Asked Questions
Common questions about phone support
Is phone support available for all plans?
How long is the typical wait time?
Can I request a callback instead of waiting on hold?
What languages do you support?
Will I be charged for calling the support number?
Can I call outside of business hours?
What if I can't resolve my issue in one call?
Can I schedule a call for a specific time?
Do you record support calls?
What should I do if I'm disconnected during a call?
Tips for Effective Support Calls
Get the most out of your phone support experience
Be Prepared
- Have your account info ready
- Write down error messages
- Know when the issue started
- List what you've already tried
Be Specific
- Describe the exact problem
- Explain what you expected vs what happened
- Mention which features/pages are affected
- Provide step-by-step details
Use Good Connection
- Call from a quiet location
- Use a good phone connection
- Avoid speakerphone if possible
- Have backup contact number ready
Access Your Account
- Be logged into Zentiya
- Have the problem page open
- Screenshot errors if possible
- Test the issue before calling
Take Notes
- Write down solutions provided
- Note ticket numbers
- Record follow-up steps
- Save agent name and ID
Stay Collaborative
- Follow instructions carefully
- Ask questions if unclear
- Be patient during troubleshooting
- Provide feedback on solutions
What Happens During Your Call?
Greeting
Agent introduces themselves
Verification
Confirm account details
Assessment
Understand your issue
Resolution
Work on the solution
Follow-up
Confirm issue resolved
Emergency Support Hotline
For critical business-impacting emergencies that require immediate attention
When to Use Emergency Line
- Complete system outage affecting all sales
- Payment processing failures
- Data loss or corruption
- Security breach or unauthorized access
- Critical bug preventing business operations
Emergency Hotline Numbers
India:
+91 97420 55939International:
Connect via WhatsAppAvailable to Professional and Enterprise customers only
Note: The emergency hotline is for critical, business-impacting issues only. For non-emergency support, please use our standard phone numbers or other support channels.
Ready to Talk to Us?
Choose your regional number and call us now. Our expert support team is ready to help you resolve any issues.